Refund policy

Returns & Exchanges Policy

We want you to feel confident ordering for your little one. If your purchase doesn’t work out, we accept returns under the conditions below.

Return Eligibility

  1. Items must be unworn, unwashed, and in original condition
  2. All original tags must be attached
  3. Return requests must be submitted within 14 days of delivery
  4. For hygiene reasons, worn or washed items cannot be accepted

How to Start a Return

To initiate a return, email support@silkandslumber.com with your order number and the item(s) you wish to return. Once approved, you will receive return instructions and a return address.

Return Shipping

Customers are responsible for securely repackaging the item and purchasing return shipping using the carrier of their choice (we recommend USPS). Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original form of payment within 5–7 business days.

Exchanges

We offer size exchanges if inventory is available. Exchanges must meet the same return eligibility requirements.

Final Sale Items

Items marked Final Sale are not eligible for return or exchange.

How Returns Work (Summary)

  1. Email us within 14 days of delivery to request a return.
  2. Receive approval and return instructions from our team.
  3. Repackage the item securely with tags attached.
  4. Purchase return shipping (USPS Ground Advantage is usually easiest).
  5. Ship the item back to our return address.
  6. Once inspected, your refund will be processed within 5–7 business days.

Because our products are designed for sensitive skin, we take extra care with hygiene and quality. If you have any questions before ordering or returning an item, we’re always happy to help.